I thank one of my readers who left comments in one post regarding Asterisk phone software.

The question posed to me was : ” I have just discovered this new phone system software called the Asterisk, I have all analog phones and would like to know how I can connect these phones to the Asterisk. What are the building blocks? ” (more…)

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Here’s another valuable tip, not available to thousands of business owners in the pre-voip era.

So you are moving offices, and for whatever reason, your phone company declares that you will not be able to keep the same phone numbers.What do you do now? (more…)

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In one of my earlier posts, I explained the difference between the Key Telephone System and the PBX Phone System. I am sure you have a clearer picture on the key difference between the two.

To recap for my next bit on PBX systems…. (more…)

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“We would like to have one main phone number and multiple phone lines for calling.” Can a request like this to your phone company, be more simpler than that? (more…)

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VOIP for small businesses, is getting strangled slowly but surely. And guess who is the killer ?

No prizes for this one.

It is the so called ITSPs, who ramped up their servers, enhanced their backbones, and renegotiated wholesale trunking to provide “quality business services” to their existing residential client base. (more…)

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Every once in a while, and very consistently, we get a service call out for a problem that is blamed on the office fax machine.

The customer gets complaints from callers indicating that their calls are being answered by the fax machine. Customers test this themselves and agree that some times calls to their main phone number gets answered by “their” fax machine.

Unfortunately, the very first reaction is to put a call in to the phone service provider to check out the lines. Seems to be a simple cross connection issue.

“How can the fax machine answer the calls when we have a separate fax line” (more…)

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A PBX or Business Phone System merely consolidates all your incoming lines into one control unit and provides more users to access this pool of phone lines via phone extensions for each employee.

A common interpretation for a phone line is that it is a line going into each phone. For example I just went in to meet an existing client who put in a request to “add more phone lines”. (more…)

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Some thoughts on the two business phone system technologies that you, as a small business owner, will be making a choice on.

There are VOIP PBX Systems like Microsoft Response Point IP PBX, the new kid on the block, designed to wow you with some great features. For the convenience of following round 1 of this boxing match, you could replace the Microsoft Response Point phone system with the myriad other IP Pbx systems like the Fonality PBXtra, TrixBox, Asterisk, Talkswitch and numerous hosted IP Pbx solutions out there.

And there are traditional business phone systems like the latest generation, TDA series, of the old and faithful, Panasonic Business Phone System. Again, you can picture Nortel, Avaya, Samsung, NEC, Toshiba phone systems here, since they all represent the same traditional telephone systems which have the latest generation IP or Hybrid IP offerings. (more…)

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A hunt group is basically two or more individual phone lines tied together so that a call that rings to the first line, rolls over to the second line in that group, if the first line is busy. (more…)

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What is the difference between a Key Telephone System & a PBX Phone System ?

With the introduction of VOIP or IP Phone Systems, this old-technology question is becoming all the more relevant in your final decision to purchase the right phone system today. (more…)

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