If you are re-wiring your small office for a telephone and computer network, here is a great suggestion to wire with IP PBX or VOIP Phone Systems in mind. (more…)

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“Thank you for calling XYZ Company. If you want to reach our dial by name directory, please press the “#” key….Please enter the first three or four letters of the person’s first or last name…”

“No. I dont want to try that.” - this is common reaction when I  come across the dial-by-name directory feature in business pbx systems. (more…)

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In one of my earlier posts, I explained the difference between the Key Telephone System and the PBX Phone System. I am sure you have a clearer picture on the key difference between the two.

To recap for my next bit on PBX systems…. (more…)

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A PBX or Business Phone System merely consolidates all your incoming lines into one control unit and provides more users to access this pool of phone lines via phone extensions for each employee.

A common interpretation for a phone line is that it is a line going into each phone. For example I just went in to meet an existing client who put in a request to “add more phone lines”. (more…)

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Some thoughts on the two business phone system technologies that you, as a small business owner, will be making a choice on.

There are VOIP PBX Systems like Microsoft Response Point IP PBX, the new kid on the block, designed to wow you with some great features. For the convenience of following round 1 of this boxing match, you could replace the Microsoft Response Point phone system with the myriad other IP Pbx systems like the Fonality PBXtra, TrixBox, Asterisk, Talkswitch and numerous hosted IP Pbx solutions out there.

And there are traditional business phone systems like the latest generation, TDA series, of the old and faithful, Panasonic Business Phone System. Again, you can picture Nortel, Avaya, Samsung, NEC, Toshiba phone systems here, since they all represent the same traditional telephone systems which have the latest generation IP or Hybrid IP offerings. (more…)

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Residential VOIP phone service may be cheap when you calculate the cost of all the features bundled into one low price. But when it comes to business VOIP, I beg to differ. (more…)

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MOH, AA, OGM - three completely different features, but often thought to be the same thing by most business phone users!

So who are these three musketeers? Lets find out and get a better understanding. (more…)

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What is the difference between a Key Telephone System & a PBX Phone System ?

With the introduction of VOIP or IP Phone Systems, this old-technology question is becoming all the more relevant in your final decision to purchase the right phone system today. (more…)

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