I thank one of my readers who left comments in one post regarding Asterisk phone software.

The question posed to me was : ” I have just discovered this new phone system software called the Asterisk, I have all analog phones and would like to know how I can connect these phones to the Asterisk. What are the building blocks? ” (more…)

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“Thank you for calling XYZ Company. If you want to reach our dial by name directory, please press the “#” key….Please enter the first three or four letters of the person’s first or last name…”

“No. I dont want to try that.” - this is common reaction when I  come across the dial-by-name directory feature in business pbx systems. (more…)

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An IP-PBX phone system can be hardware appliance, or virtually, as a software system running on a workstation computer. Due to the fact that a major part of IP PBX phone system functionality is software based, it is relatively inexpensive and easy to add features that can exist in only enterprise level business phone systems. (more…)

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In one of my earlier posts, I explained the difference between the Key Telephone System and the PBX Phone System. I am sure you have a clearer picture on the key difference between the two.

To recap for my next bit on PBX systems…. (more…)

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VOIP for small businesses, is getting strangled slowly but surely. And guess who is the killer ?

No prizes for this one.

It is the so called ITSPs, who ramped up their servers, enhanced their backbones, and renegotiated wholesale trunking to provide “quality business services” to their existing residential client base. (more…)

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Some thoughts on the two business phone system technologies that you, as a small business owner, will be making a choice on.

There are VOIP PBX Systems like Microsoft Response Point IP PBX, the new kid on the block, designed to wow you with some great features. For the convenience of following round 1 of this boxing match, you could replace the Microsoft Response Point phone system with the myriad other IP Pbx systems like the Fonality PBXtra, TrixBox, Asterisk, Talkswitch and numerous hosted IP Pbx solutions out there.

And there are traditional business phone systems like the latest generation, TDA series, of the old and faithful, Panasonic Business Phone System. Again, you can picture Nortel, Avaya, Samsung, NEC, Toshiba phone systems here, since they all represent the same traditional telephone systems which have the latest generation IP or Hybrid IP offerings. (more…)

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Residential VOIP phone service may be cheap when you calculate the cost of all the features bundled into one low price. But when it comes to business VOIP, I beg to differ. (more…)

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MOH, AA, OGM - three completely different features, but often thought to be the same thing by most business phone users!

So who are these three musketeers? Lets find out and get a better understanding. (more…)

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What is the difference between a Key Telephone System & a PBX Phone System ?

With the introduction of VOIP or IP Phone Systems, this old-technology question is becoming all the more relevant in your final decision to purchase the right phone system today. (more…)

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IP PBX Business Phone Systems do offer the flexibility of connecting your analog or landlines if you are still allergic to VOIP Lines.

Which is great. Because an IP PBX offers lots more features and full scalability at the same entry level price for a similarly configured key or traditional phone system. The key words are “same entry level price”. Yes, I don’t think IP PBX Phone systems are cheaper than key / traditional phone systems. (more…)

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