Every once in a while, and very consistently, we get a service call out for a problem that is blamed on the office fax machine.

The customer gets complaints from callers indicating that their calls are being answered by the fax machine. Customers test this themselves and agree that some times calls to their main phone number gets answered by “their” fax machine.

Unfortunately, the very first reaction is to put a call in to the phone service provider to check out the lines. Seems to be a simple cross connection issue.

“How can the fax machine answer the calls when we have a separate fax line” (more…)

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