I thank one of my readers who left comments in one post regarding Asterisk phone software.

The question posed to me was : ” I have just discovered this new phone system software called the Asterisk, I have all analog phones and would like to know how I can connect these phones to the Asterisk. What are the building blocks? ” (more…)

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If you are re-wiring your small office for a telephone and computer network, here is a great suggestion to wire with IP PBX or VOIP Phone Systems in mind. (more…)

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“Thank you for calling XYZ Company. If you want to reach our dial by name directory, please press the “#” key….Please enter the first three or four letters of the person’s first or last name…”

“No. I dont want to try that.” - this is common reaction when I  come across the dial-by-name directory feature in business pbx systems. (more…)

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An IP-PBX phone system can be hardware appliance, or virtually, as a software system running on a workstation computer. Due to the fact that a major part of IP PBX phone system functionality is software based, it is relatively inexpensive and easy to add features that can exist in only enterprise level business phone systems. (more…)

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Here’s another valuable tip, not available to thousands of business owners in the pre-voip era.

So you are moving offices, and for whatever reason, your phone company declares that you will not be able to keep the same phone numbers.What do you do now? (more…)

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Its great to go to work and help a client with a problem and know that I need to write about this so that at least all those who read this post, are aware of the games being played in this business, and are better prepared.

ILECS or Incumbent Local Exchange Carrier Service or traditional phone line providers have had it good for a while now. We all know the ridiculous fees, charges, penalties etc etc. (more…)

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In one of my earlier posts, I explained the difference between the Key Telephone System and the PBX Phone System. I am sure you have a clearer picture on the key difference between the two.

To recap for my next bit on PBX systems…. (more…)

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“We would like to have one main phone number and multiple phone lines for calling.” Can a request like this to your phone company, be more simpler than that? (more…)

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VOIP for small businesses, is getting strangled slowly but surely. And guess who is the killer ?

No prizes for this one.

It is the so called ITSPs, who ramped up their servers, enhanced their backbones, and renegotiated wholesale trunking to provide “quality business services” to their existing residential client base. (more…)

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A PBX or Business Phone System merely consolidates all your incoming lines into one control unit and provides more users to access this pool of phone lines via phone extensions for each employee.

A common interpretation for a phone line is that it is a line going into each phone. For example I just went in to meet an existing client who put in a request to “add more phone lines”. (more…)

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