If you are re-wiring your small office for a telephone and computer network, here is a great suggestion to wire with IP PBX or VOIP Phone Systems in mind. Read the rest of this entry »

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Here’s another valuable tip, not available to thousands of business owners in the pre-voip era.

So you are moving offices, and for whatever reason, your phone company declares that you will not be able to keep the same phone numbers.What do you do now? Read the rest of this entry »

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Back in the early cell phone days, Vanity numbers were super hot. They are sought after even today. But do they hold any value ?

In case you were wondering what this is all about. A vanity number is how your phone number spells ! It is made up of words or phrases your telephone number spells. For example… 1-800-GOT-JUNK , 1-877-GO-1AND1. Just recently, I memorized the contact details from a bill-board advertisement while driving.

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Its great to go to work and help a client with a problem and know that I need to write about this so that at least all those who read this post, are aware of the games being played in this business, and are better prepared.

ILECS or Incumbent Local Exchange Carrier Service or traditional phone line providers have had it good for a while now. We all know the ridiculous fees, charges, penalties etc etc. Read the rest of this entry »

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In one of my earlier posts, I explained the difference between the Key Telephone System and the PBX Phone System. I am sure you have a clearer picture on the key difference between the two.

To recap for my next bit on PBX systems…. Read the rest of this entry »

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“We would like to have one main phone number and multiple phone lines for calling.” Can a request like this to your phone company, be more simpler than that? Read the rest of this entry »

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VOIP for small businesses, is getting strangled slowly but surely. And guess who is the killer ?

No prizes for this one.

It is the so called ITSPs, who ramped up their servers, enhanced their backbones, and renegotiated wholesale trunking to provide “quality business services” to their existing residential client base. Read the rest of this entry »

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Every once in a while, and very consistently, we get a service call out for a problem that is blamed on the office fax machine.

The customer gets complaints from callers indicating that their calls are being answered by the fax machine. Customers test this themselves and agree that some times calls to their main phone number gets answered by “their” fax machine.

Unfortunately, the very first reaction is to put a call in to the phone service provider to check out the lines. Seems to be a simple cross connection issue.

“How can the fax machine answer the calls when we have a separate fax line” Read the rest of this entry »

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 “VoIP is dead,” Skype General Manager of Voice and Video Jonathan Christensen declared at an industry conference a few weeks ago. He spoke figuratively, of course, but he may well have been right. While Voice-Over-Internet Protocol proponents had long promised a decade of creative destruction, they themselves appear to have become the victims.