An IP-PBX phone system can be hardware appliance, or virtually, as a software system running on a workstation computer. Due to the fact that a major part of IP PBX phone system functionality is software based, it is relatively inexpensive and easy to add features that can exist in only enterprise level business phone systems. (more…)

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Back in the early cell phone days, Vanity numbers were super hot. They are sought after even today. But do they hold any value ?

In case you were wondering what this is all about. A vanity number is how your phone number spells ! It is made up of words or phrases your telephone number spells. For example… 1-800-GOT-JUNK , 1-877-GO-1AND1. Just recently, I memorized the contact details from a bill-board advertisement while driving.

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Its great to go to work and help a client with a problem and know that I need to write about this so that at least all those who read this post, are aware of the games being played in this business, and are better prepared.

ILECS or Incumbent Local Exchange Carrier Service or traditional phone line providers have had it good for a while now. We all know the ridiculous fees, charges, penalties etc etc. (more…)

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“We would like to have one main phone number and multiple phone lines for calling.” Can a request like this to your phone company, be more simpler than that? (more…)

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VOIP for small businesses, is getting strangled slowly but surely. And guess who is the killer ?

No prizes for this one.

It is the so called ITSPs, who ramped up their servers, enhanced their backbones, and renegotiated wholesale trunking to provide “quality business services” to their existing residential client base. (more…)

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Every once in a while, and very consistently, we get a service call out for a problem that is blamed on the office fax machine.

The customer gets complaints from callers indicating that their calls are being answered by the fax machine. Customers test this themselves and agree that some times calls to their main phone number gets answered by “their” fax machine.

Unfortunately, the very first reaction is to put a call in to the phone service provider to check out the lines. Seems to be a simple cross connection issue.

“How can the fax machine answer the calls when we have a separate fax line” (more…)

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A PBX or Business Phone System merely consolidates all your incoming lines into one control unit and provides more users to access this pool of phone lines via phone extensions for each employee.

A common interpretation for a phone line is that it is a line going into each phone. For example I just went in to meet an existing client who put in a request to “add more phone lines”. (more…)

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