“Thank you for calling XYZ Company. If you want to reach our dial by name directory, please press the “#” key….Please enter the first three or four letters of the person’s first or last name…”

“No. I dont want to try that.” - this is common reaction when I  come across the dial-by-name directory feature in business pbx systems. (more…)

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In one of my earlier posts, I explained the difference between the Key Telephone System and the PBX Phone System. I am sure you have a clearer picture on the key difference between the two.

To recap for my next bit on PBX systems…. (more…)

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MOH, AA, OGM - three completely different features, but often thought to be the same thing by most business phone users!

So who are these three musketeers? Lets find out and get a better understanding. (more…)

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