MOH, AA, OGM - three completely different features, but often thought to be the same thing by most business phone users!

So who are these three musketeers? Lets find out and get a better understanding. (more…)

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What is the difference between a Key Telephone System & a PBX Phone System ?

With the introduction of VOIP or IP Phone Systems, this old-technology question is becoming all the more relevant in your final decision to purchase the right phone system today. (more…)

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Every once in a while, and very consistently, we get a service call out for a problem that is blamed on the office fax machine.

The customer gets complaints from callers indicating that their calls are being answered by the fax machine. Customers test this themselves and agree that some times calls to their main phone number gets answered by “their” fax machine.

Unfortunately, the very first reaction is to put a call in to the phone service provider to check out the lines. Seems to be a simple cross connection issue.

“How can the fax machine answer the calls when we have a separate fax line” (more…)

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A PBX or Business Phone System merely consolidates all your incoming lines into one control unit and provides more users to access this pool of phone lines via phone extensions for each employee.

A common interpretation for a phone line is that it is a line going into each phone. For example I just went in to meet an existing client who put in a request to “add more phone lines”. (more…)

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