Its great to go to work and help a client with a problem and know that I need to write about this so that at least all those who read this post, are aware of the games being played in this business, and are better prepared.

ILECS or Incumbent Local Exchange Carrier Service or traditional phone line providers have had it good for a while now. We all know the ridiculous fees, charges, penalties etc etc.

The promotions to lure clients into 3 and 5 year contracts with “great deals”. With the increasing competition, they are feeling the heat now. And it hurts them to have customers cancel services and sign up with someone else offering better deals. Especially with VOIP Lines.

Can you imagine getting voicemail, call forwarding, conference, call waiting AND….Call Display at no addtional charges !!!

Most business customers who have signed in to a 3 or 5 year contract with their phone service providers, should bear in mind that there is an AUTO-RENEW clause in the contract, which means, the contract gets automatically renewed at the end of the current period, which means, that the contract is perpetual unless the customer calls in to cancel.

I am sure everybody knows what the penalties are to cancel a phone line contract midway. And try arguing with their customer service…good luck! Moral of the story: Keep a record and reminder on the expiry date and make it a point to call in 2 months ahead of time to cancel the renewal.

You will see fine print on your invoices just prior to the contract expiry date to casually “inform” you on the auto-renewal. I dont think they bother mailing out any additional notices. Why would they??

So if you have gone ahead and spent precious time and effort to switch over service, along with upgrading to a new state-of-the-art phone system. Then please check with your phone line provider on the status of your current contract.

And don’t be surprised.

Most businesses dont even care to keep track of the phone line contracts. Just keep paying those monthly bills. That’s all !

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